While we don't offer free shipping, we provide an all-inclusive cost that covers not only the product itself but also the logistics expenses. This means that you won't encounter any unexpected fees or hidden charges during the checkout process. Furthermore we don't impose any sourcing fees, so you can access high-quality products without any additional costs.

We understand that circumstances may arise where you need to cancel your order. However, we would like to inform you that once the items have been dispatched from the supplier's location, we are unable to accommodate cancellations or offer refunds. This is because our suppliers require upfront payment, and many items are custom-made or produced in bulk, making them difficult to return or resell.

Please be aware that if you attempt to cancel your order after dispatch, you will still be responsible for paying for the items as originally ordered. We apologize for any inconvenience this may cause, but we have implemented this policy to ensure the sustainability of our business and maintain strong relationships with our suppliers

To provide the most reliable and responsive shipping services to our customers, we partner with top-notch international shipping & delivery companies such as FedEx and DHL to execute our highly responsive, on-time fulfilment.

Return & Replacement Eligibility To be eligible for a return or replacement, items must meet the following criteria:
1. The item must have been damaged in transit.
2. The item must be broken or not working as intended due to factors beyond your control.

Please note, if an item is damaged due to mishandling after delivery, it may not be eligible for a return or refund. In the event that you receive a damaged or broken item, please notify us within seven business days of receiving the item. Include a detailed description of the issue and any supporting photographic evidence. ​

Refunds
Once we receive and inspect the returned item, we will send you an email notification confirming the receipt and status of the return. If your return is approved, we will process a full refund to the original payment method used during the purchase.

Replacements
Alternatively, if you prefer, we can arrange for a replacement of the damaged or broken item at no additional cost. Please indicate this preference when you contact us about the return. For terms and conditions click here

We are committed to providing prompt and efficient delivery for all our orders. Here are the estimated timeframes for different shipping methods:

1. Air freight: <5-8 days door to door
2. LCL DDP (Less than Container Load): <20 Days door to door
3. FCL CIF (Full Container Load): <15 days port to port via international sea freight

Rest assured, our dedicated Account Manager will keep you informed about the progress of your parcel from the moment it is dispatched until it reaches you, including the expected delivery timeline.